Archive for the 'Social + digital media' Category

Why funding news organisations through a levy on broadband is…mad

It takes something to raise an otherwise dormant blog. A world event. Perhaps a major personal development. An exceptionally good curry one simply has to share the qualities of.

In my case, it’s an article floating the idea of a £2 -a-month levy on broadband in order to fund the ‘news’ (for which, read newspaper) industry in the UK.

David Leigh accepts the premise that print is in decline and readers are moving online. He then continues:

Not only do those readers dislike the idea of paying to read online, but the existence, among other sites, of the rival licence-fee-payer-funded BBC website guarantees that they will never actually need to pay for a supply of reliable day-to-day news. Paywalls will never really work in a UK context for that reason.

Or instead of the BBC I could use, well, Twitter. Or any of the other news sites based around the world which, thanks to the wonders of technology, I can also access.

It’s a side point, but competition for major newspapers doesn’t just come from the BBC. Hell, it doesn’t come from just CNN, the New York Times, Huffington Post, TMZ or other ‘news’ websites. It comes from every other site in the world: a user on your site is only ever a click-away from Flickr, their personal or work email, a blog, or Facebook (the most extreme hyper-local news network, tailored to each individual, there has ever been). If you can’t hold their attention, try harder.

I’ll also take issue with the next point:

Yet when the day comes that the newspapers are forced to stop printing altogether, it will be a disaster for democracy. The lean pickings from web advertising on a free newspaper site will only pay for a fraction of the high-quality investigative journalism that commercial newspapers generate.

I hear this defence frequently when it comes to local newspapers in particular. It’ll be a ‘disaster for democracy’, we’ll have no scrutiny of the councils, of planning applications and so on. Have you read a local newspaper recently? (They can be found in places called newsagents). For the most part, they are not heaving with quality investigations, reports of how the council is spending money or in-depth looks at local elections. Instead, they are heaving with re-written copy from press releases by local business. Now this could be a re-enforcing cycle here: declining sales means fewer staff with less time to spend on in-depth stories. But that doesn’t change the quality issue.

In addition, it’s not as if the major newspapers are relying on sales to stay afloat. Instead they are dependent on a larger, non-state actors (Murdoch with The Times and The Sun, Lebedev with the Independent titles, Scott Trust and The Guardian). In effect, newspapers are already subsidised, just not by the public (a point I think I first saw made by Charlie Beckett).

Finally the proposal:

A small levy on UK broadband providers – no more than £2 a month on each subscriber’s bill – could be distributed to news providers in proportion to their UK online readership. This would solve the financial problems of quality newspapers, whose readers are not disappearing, but simply migrating online.

I tend to read the news on my phone. Some of the time this will be using broadband via wireless. But a lot of the time it will be using 3G. Under this proposal, those reading the news on a laptop at home would be funding it, but someone reading the same article on their phone on the passing bus wouldn’t be. Could always whack it on the mobile providers too – but then it’s £4 a month.

Next: why should I fund websites whose content I don’t consume? I’ll confess to never reading the tabloids. I’ll look at The Guardian and Telegraph daily (the latter to force myself to consider a different perspective, which rarely lasts). I’d probably look at The Independent’s online presence if their website didn’t make my eyes hurt. The rest is international press, blogs and Twitter (and the BBC). This suggestion would see me fund media outlets whom I never go near, because we feel it important enough to charge everyone for all of this. What about consumers who don’t read the news at all?

Of course this is, roundabout, what we do with the BBC. There is an issue that in a world of multiple digital platforms, the licence fee is still based on ownership of a television. But the BBC pays a price for this subsidy in being (rightly) forced into editorial independence. Unless newspapers are willingly to relinquish their political stance by virtue of being publicly funded – and no-one, not their board, editors, journalists or readers would want this – then any comparison with the BBC is mute. Technically the proposal is not taxpayer funded in that it’s not from the Treasury but we don’t divide the population into those who own a TV and don’t, and we wouldn’t do so with broadband provision either.

I can’t tell you how much I love the media. I’ll read stories from ten different sources every day on topics from social media to the Middle East, the health sector, Wandsworth and a myriad of subjects I wouldn’t even have thought of before but the journalists bring them to me. This should be properly funded with a range of different business models.

But charging consumers to save an industry simply because it can’t think of other ways to be funded is insane. It also takes an almost offensive amount of confidence to believe that the public would accept this because they believe all journalism by news organisations is so admirable to deserves direct funding.

No I don’t have an alternative suggestion, but I don’t need one to criticise this idea. If nothing else, it tells us how desperate some in the media industry see the situation that they suggest near-compulsory public funding.

How can charities use social media: an introduction – presentation to Community Action Southwark

Presentation on social media for academics from Paul Baker

Decent presentation from Paul Baker, University of Wisconsin-Madison, at the AERA 2012 communication workshop. Especially good to see the focus on the why rather than the method for setting up different social media feeds.
Also love the ‘weed out jargon’ example…
View more PowerPoint from paul baker

The future of Public Relations in Higher Education – chat on HigherEd Live

Andrew Careaga, from Missouri University of Science and Technology, is doing a live chat with Seth Odell later on today on Higher Ed Live about the future of PR in Higher Education and has asked for any thoughts, so thought I’d give my two cents and pose some questions.

Andrew asks what sort of direction we see it heading in.

  • In the UK, in the short-term we’ve seen much more scrutiny of the university sector following the rise in tuition fees up to £9k. I think increasingly you’ll see PR teams responding to stories about contact hours, student rights, degree quality – even if they’d prefer the focus was on research
  • A greater focus on promoting the digital presence of individual academics, i.e. their blogs, videos, tweets. Especially in large institutions, PR teams will become a focal point for distributing this content out to other audiences (not necessarily the MSM), rather than creating content via their own press releases
  • Specialist ‘press office/comms social media feeds (such as Imperial Spark) rather than the PR team having direct control of social media, due to student enquiries
  • Don’t think there will be a move away from press releases (or media relations) in the near future. For better or worse, they still appear to work for achieving local and national coverage in some cases.

Questions

At a time when more (especially younger) academics are blogging, tweeting and establishing a digital presence themselves, should PR departments be concerned about this, or simply accept that this is a trend they can’t stop?

How do you achieve buy-in from senior management for resources in PR departments (ideally not as the result of a massive crisis)?

When does PR teams engaging with audiences (via digital media) etc, especially when those audiences are prospective students, become marketing? Should we begin to abandon the distinctions between PR/marketing and alumni relations/internal comms?

Are there any particular lessons the UK could learn from the US in this area (or vice versa)?
 

Join in – it’s at (if I’ve got my time zones right), 9pm UK time.

A matter of time and resources: how can charities use social media?

There is increasingly a push for every organisations, including those in the voluntary sector, to ‘be on’ social media. But how charities update and engage on a Twitter feed or shoot and distribute a video with only limited resources: be that a lack of funds or staff time?

Knowing how to use social media properly is difficult enough for large organisations who can afford to hire specialist staff or bring in external agencies. I’ve jotted down some thoughts on what charities should bear in mind when they consider using these platform:

1. Don’t rush in – you might not need it

Despite the feeling that the world is running in one direction towards social media, that doesn’t mean you should just sign up to Twitter and Facebook. It might not be right for your organisation. Rather than sitting down and asking ‘how can we use social media’ – first ask why. Audiences for charities come in all shapes and sizes and social media – indeed, even a website – might not be the best way of reaching them. Maybe it’s printed newsletters or public meetings.

So see social media in the context of a whole communications strategy: they are essentially just extra tools for engaging a membership or target audiences.

2. Don’t pay for it

One of the most appealing elements of social media is the lack of costs. Of all the social networks I use, only one – Flickr – costs me anything and that’s a minimal annual subscription. Subsequently, charities should avoid paying for expensive consultancy services or social media monitoring services (unless they can actually afford it – I’m not dismissing these organisations by any means but they are a luxury rather than a necessity).  With a bit of knowledge it’s easy to do this in-house, with the added bonus of your staff knowing more about your stakeholders and culture.

3. Video and podcasts can be simple

When producing a podcast or a video, fancy equipment isn’t needed. A smartphone - admittedly, one probably owned by a staff member – is enough, alongside software download online for free, such as Audacity. Alternatively, just keep using the free trails of different, paid-for, software.

Podcasts and videos distributed online don’t need to look like a BBC broadcast or a Kony 2012 film. In fact a rough and ready, shaky film can work well with audiences. The right content is just, if not more, important than the quality of the digital media.

4. Use your members

Even if a charity has only a few members of staff it has another massive resource at it’s disposal: it’s members. It obviously depends on the precise area you are working in, but members could be blogging, taking photos, even making videos about your work or a relevant topic. Rather than being the author of content, charities can establish a system where they become the aggregator, editor and promoter of the work of others.

5. Use who you already have

I think one of the reasons behind successful social media feeds (I’ll explore this on a future post referring to HE) are down to a dedicated individual who runs Twitter, Facebook or a blog for their organisation. It might not even have been their intention or in a job description. If you have someone like this, use their skills and enthusiasm but don’t leave it all to them. They can train other staff.

This isn’t a comprehensive list which answers all the questions. But the resources available from the Media Trust offer much more detailed and innovative ideas than a brief blog post can.

Amnesty International Human Rights demonstration – Audio slideshow

My first attempt at an audio slideshow – thought without the narration. Taking photos in various places recently, I’ve been very aware of the atmosphere around me. It’s hard to convey that with images alone so I’ve begun recording short pieces of audio on my phone at the same time.

Having said that, the credit for the audio in this case has to go to Charlotte Rose, MA Broadcast Journalism student at City University.

The photos and audio are from the Amnesty International demonstration for Human Rights last month. More images from the demo on Flickr.

What should videos from a university be for?

Many universities are now producing videos, whether in-house or via external agencies. We’re familiar with those aimed at recruiting students, particularly on the international stage. But if you’re producing videos from a PR perspective, I think it’s important to ask – what are they for?

The below is a video I put together last year to accompany research on how a compound found in coral protects it from getting sunburnt, and the potential for this to be the basis for new sunscreen protection in humans. Unfortunately I didn’t personally shoot the underwater footage from the Great Barrier Reef – I doubt there is a single PR budget for a university which would go quite that far – this was provided by the Australian Institute for Marine Science.

There are multiple reasons for putting together a video, such as the above, from a PR perspective:

  • As a hook for journalists, who will then hopefully cover the story (and use the footage)
  • Gives you a presence on the second most popular search engine – YouTube – from where the media, and anyone else, can embed your branded video on their site. Index and tag it right, and the SEO works for itself.
  • Even thought it’s not a recruitment video, it might indirectly act as one. Potential students are much more likely to remember, and share a video – which they might stumble on completely inadvertently - than text.
  • It’s an alternative means of telling a story beyond text and images.

Most importantly, it is simply impressive for the users who watch. Whether they are members of the public, alumni, others in HE or the media, it tells them about our work and establishes an association between an institution and a notable piece of news or research.

It’s also a real boost for internal audiences, especially students. When I’m looking for mentions of the university on Twitter, I love coming across links to our videos or stories from current students saying ‘wow I didn’t know we did this!’ Studying in one department means students aren’t always aware of the full scale of weird, wonderful and fascinating work which takes place at their institution. I remember not finding out until after I graduated that Sheffield has whole labs where you can grow plants in climate-controlled environments, all hidden under a car park. Again inadvertently –  using videos/podcasts to tell strong research stories can make them aware of this.

In a group Q&A for the Meet Content blog back in October, @andrewcareaga - Director of Comms at Missouri University of Science and Technology, makes the point:

Traditionally, press releases are aimed at a single audience — journalists — and are designed to persuade them that our subjects, events or other “news” are worthy of coverage. But for years now, smaller news organizations have been using press releases as news verbatim. So we shouldn’t be writing solely for journalists anyway. We should write them for a more general audience.

If, however, our goal is to communicate with segmented audiences — prospective students, current students, alumni, parents and the like — then we should definitely reevaluate our content types and how we present the stories. Depending on the audience, a 90-second video may be more appropriate than a press release, or a lengthy article in the alumni magazine.

The one caveat I’d add to the above is that a video, especially when it’s promoting research, doesn’t have to be targeted at a particular segment of a HE audience, and doing so could narrow its broad appeal.

When we aim for media coverage it’s not to get it covered by a particular paper or outlet for the sake of it, but to reach the audiences they have access to. Shoot a video to promote research, an event or other news and providing it’s got something to say and is beyond a talking head, then maybe it can reach those same audiences too.

Worth a look: Chronicle of HigherEd article from July 2011 on Top 10 (US) videos posted by Colleges. Many commencement addresses in there but some research too.

(I’d urge you to read the full Meet the Content post ‘The Future of Public Relations in Higher Ed‘, and the comments for much more on press releases and social media in HE).

Social media in public relations: part of core skills?

Over on PR moment, Angela Casey suggests that you don’t need a ‘social media expert’:

I have lost count of how many times recently I have been asked “who is your social media expert?” and I have said, again and again, that in my view we should all be social media experts, just as much as we are broadcast, print media or public engagement specialists. It is our job to know how to communicate as widely as possible in the most effective way. And if that includes social media as well as the other channels, then we just do it and do it well. We do not need the bespectacled expert to drop in at the last minute and tell us how to do that one element of the programme. However, where there are people with particular expertise, we need them to be ensuring relevant training is the highest standard possible.

Give me a second while I adjust my spectacles (and no, I don’t claim to really be an expert!)

The post focuses on how agencies should respond to this issue, stating that having an expert in any particular area of PR may be a tempting way of marketing your services, but all practitioners need to be able to do, well, everything.

In the case of in-house PRs, there isn’t the need to market your services (as such) but the need for broad skills still remains. Angela’s point – one I completely agree with – counts for both in-house and agencies.

Perhaps more than any other area of PR, social media is practised everyday by those in the sector in an entirely personal capacity, be it updating Facebook, watching YouTube and so on. It’s not an alien technology, but a familiar landscape to all. Those just entering the PR sector are likely to come to it with a fairly comprehensive understanding, as they’ll have used these platforms for years already.

But with limited time and resources, how realistic is it to ensure your whole team is trained up in all areas? We may all be using social media, but digital is another area, even as the technology becomes more accessible.

The future of public relations – an overhaul, new principles or just tell them stories?

One of the topics I’m currently obsessed with is the future of public relations. As such, I’ll offer a brief-round up of some of the recent content I’ve come across on this issue.

Rob Brown, who is currently running for CIPR President, was just one of the latest to ask ‘Does PR need an overhaul‘?

For the record I’m not about to an embark on a “print media is dead, social is the saviour” diatribe. Too often the debate is hi-jacked by social media snake-oil sellers who tell you that a Facebook fan page is a a strategy. But much of the PR profession needs to wake up and fast. Print is declining, in numbers, pagination and breadth of content. The media landscape is shifting.

The PR profession needs to adapt to create content that is valid across a broader range of media and we need to know how to drive people to that content. We now also have the opportunity to create our own spaces on-line.

I would incidentally, be wholeheartedly voting for Rob but unfortunately, voting is not open to affiliate members. But if you can vote and aren’t sure, watch the CIPR TV debate in case you still need to be convinced.

His warning of the snake-oil sellers is warranted. Although there is a great need to understand social media and SEO, when it gets hijacked by aggressive commercial ‘gurus’ (shudder) yelling about obscure metrics, it’s enough to put anyone off.

Last week, Richard Edleman gave a talk (pdf) at the Institute of PR (who I confess, I haven’t come across before). He calls for public engagement to become the standard for the PR industry. One of the four principles suggests is ‘take full advantage of democratised media’:

Our greatest challenge today is deciding where to begin telling a story.

There are four distinct, but related, types of media today:

  • mainstream
  •  hybrid
  •  social, and
  •  owned

Imagine them as a four-leaf clover.

  •  In the first leaf, mainstream, we have the traditional delivery vehicles of print or broadcast.
  •  In the second leaf, hybrid, are the dot.com versions of traditional media and media that is born digital like the Huffington Post.
  •  The third leaf, social, includes Facebook, Twitter feeds and YouTube channels.
  •  The fourth leaf, owned, includes a brand or company’s websites and apps — vitally important because every company should be a media company [my italics].

Some have been a bit more dramatic in evaulting the future for PR, claiming that it will die or be replaced by something new. Rick Guttridge writes the obituary while looking forward to the next chapter – storytelling:

Great storytelling has always been central to great public relations. But the difference is now there’s no telling what can happen once Joe Public gets his status updates into your carefully honed key messages. As such the emphasis must be placed not just on the context within which content is published or publicised, but also the consistency, creativity, and coherency of a message across all media, social, traditional or other. With that in mind, and a nod of respect to the old guard generalists, it’s time to embrace this specialist future of niche thinkers.

Because in an age where standing still always means falling behind it’s vitally important to understand that we’ve changed the way we think, the way we operate, and the skillset we require from our staff. The end result is that PR jobseekers should be increasingly aware that a degree in public relations may not be the best route to industry success. PR is dead, long live storytelling.

The main points which keep cropping are seem to be engaging with users directly using your own content (rather than relying simply on media coverage), using your own spaces online and telling stories in whatever means works best for your audience and message.

For those who claim that PR is too influential in the current media landscape, one possible, partial-refutation of that argument is that the sector is very much playing catch-up with some of the big mainstream media outlets when it comes to social and digital media, UCG and developing online communities. Arthur Sulzberger, chairman of the New York Times, recently gave a talk at the LSE on his paper’s digital transformation, and the transcript is available. He gives a smattering of examples – the #911plus20 hastag and live coverage of presidential debates.

I haven’t been in this industry very long, and I don’t claim to have a deep theoretical or practical knowledge of it. I’m also coming from an in-house, higher education perspective, rather than that of a commercial agency. But I’m not sure that shift from focusing on traditional media to our users – our communities – has got very far down the line so far, so it’s good to remind ourselves what people are saying out there.

(This plethora of posts comes courtesy of Evernote. Since I’ve set it up on every device I own or have access to, it’s become this super-index of anything interesting I come across, be it cycling routes, social media discussions or essays on the environment. Can’t recommend it enough, especially if like me, you relied on emailing things to yourself for reading later).

Social media policy video – Victorian Government

This is from the Victorian Government’s Department of Justice in Australia:

It’s a pretty decent way of explaining your social media policy, or at the least incentivising staff to go and read it. Credit to them for making it public too – why wouldn’t you? (I’d be interested to know if it was produced in-house though).

(hat tip @vshiwani via @picklejar)


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I'll be blogging here about the things which interest me: communications, public relations, social and digital media, politics, Higher Education and how academics engage with the public.

I'll also post occasional material on cycling (don't get me started on it) and the environment.

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